Customer Liaison
Job Description
The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, text, email, or when in the showroom.
What We Offer :
California Closets has both company-owned and franchise locations. This location is company-owned and, therefore earns the following benefits :
- Health insurance
- Vacation days, 6 paid holidays, and sick days
- 401K retirement plan with company match
- 40 hours / week - working hours 8 : 30 am to 5 : 00 pm
- Grow your career with us many promotional opportunities are available
Franchises are independently owned and operated and may offer different benefits.
Duties and Responsibilities :
- Responsible for completing appointment scheduling efficiently and in detail for our Design Consultants.
- Responsible for answering incoming phone calls & emails to either the local scheduling office or showrooms and addressing client needs.
- Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with the accuracy of scheduled consultations.
- When in a showroom, serves as the first contact to greet all clients who visit our showroom.
- May be assigned administrative duties including, other clerical responsibilities.
- Crosstraining with Accounting and Customer Service
Qualifications
- 2-3 years of experience of administrative and / or customer service experience in construction and / or in the home renovations / improvement industry preferably within a luxury brand environment
- Appointment scheduling experience
- Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
- Detail-oriented, organized, and time management skills
- Ability to provide an exceptional client experience aligned with the company values
- Tech savvy with the ability to quickly learn and apply various business systems (CAD, Microsoft Office, etc)
Additional Information
Hourly Rate from $ to $
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We are an equal opportunity employer. We E-Verify.
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Terms and Conditions :
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