Customer Service Representative - Per Diem
Job Ref : 30685
Category : Clerical & Administrative Support
Location :
Emerson Hospital, 133 Old Road to Nine Acre Corner, Concord, MA 01742
Department : Service Response Center
Schedule : Per Diem
Shift : Variable Shifts
Hours : 9 : 30am-6pm, 7am-3 : 30pm, 6am-4 : 30pm, 6am-6 : 30pm
Job Summary
Reporting to the Customer Service Supervisor, the position handles all inquiries from patients andmust be responded to in a courteous and timely manner.
Responsible to workwith patients on various diets and assist them in a nutritious meal selection.
Minimum Qualifications
- Education
- HS Diploma; college degree preferred.
- Experience
- Minimum 1 year office / clerical experience in hospital and / or medical business office setting, including professional telephone skills.
- Licensure and / or Certification
- N / A
- Skills
- Working knowledge of the Meditech system.
- Excellent communication and correspondence skills.
- Excellent customer service skills.
- Ability to read, write, and communicate in English.
- Strong computer skills.
- Ability to maintain confidential information.
- Assist with patient meal selection
- Work with patients on various diets
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