Customer Service Representative - Per Diem

Emerson Hospital
Concord, MA, United States
Full-time

Customer Service Representative - Per Diem

Job Ref : 30685

Category : Clerical & Administrative Support

Location :

Emerson Hospital, 133 Old Road to Nine Acre Corner, Concord, MA 01742

Department : Service Response Center

Schedule : Per Diem

Shift : Variable Shifts

Hours : 9 : 30am-6pm, 7am-3 : 30pm, 6am-4 : 30pm, 6am-6 : 30pm

Job Summary

Reporting to the Customer Service Supervisor, the position handles all inquiries from patients andmust be responded to in a courteous and timely manner.

Responsible to workwith patients on various diets and assist them in a nutritious meal selection.

Minimum Qualifications

  • Education
  • HS Diploma; college degree preferred.
  • Experience
  • Minimum 1 year office / clerical experience in hospital and / or medical business office setting, including professional telephone skills.
  • Licensure and / or Certification
  • N / A
  • Skills
  • Working knowledge of the Meditech system.
  • Excellent communication and correspondence skills.
  • Excellent customer service skills.
  • Ability to read, write, and communicate in English.
  • Strong computer skills.
  • Ability to maintain confidential information.
  • Assist with patient meal selection
  • Work with patients on various diets
  • 2 days ago
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