Senior Support Integration Engineer

IDEMIA Group • Indiana, PA, US

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IDEMIA is on a mission to unlock the world and make it safer through our identity technologies. Our technology leadership makes us the partner of choice for governments and enterprises in over 180 countries, enabling clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places — at scale and in total security. Our teams work from 5 continents and speak 100+ languages. We believe diversity drives innovation and performance.

Purpose

We are seeking a highly skilled Support Engineer to join our SDK Support Team with a focus on Android support . This role involves developing and delivering end-to-end solutions for customers, integrating biometric SDKs across platforms, and providing technical expertise to resolve complex queries. The ideal candidate will have strong coding skills, cross-platform experience, and the ability to collaborate with global teams and customers.

Key Missions

Roles and Responsibilities :

Recommendation and presentation of the product with details to the customer
Development of fully functional solutions for queries and roadblocks from the customers (PoC)
Programming the features across platforms and languages (Windows / Linux in Android, Dot.Net Java C#, C++ and other as required)
Leading a team to handle global customers
Coordinating with teams in different regions and time zones at the same time
Coordination between different Business Units and Verticals within the organization
Design and develop solutions according to the customer objective and requirements
Resolving any software and hardware related issues and queries
In-depth knowledge of the complete package of Product (Software and Hardware) with the intermediate processes and working

Profile & Other Information

What is Expected to be done :

Providing end-to-end solution on the Product

Coding for particular feature or integrating different features to develop a solution

Understanding and debugging codes from customer side or other Business Units

Interacting with global customers, understanding the objectives of the project

Documenting in details the projects with Product and Business opportunities

Willingness to take up new challenges from customers

Quick learner for changes and advancement of technologies

Technical Skills :

Excellent coding and debugging skills for proprietary as well as generalized objectives

Understand structures of different platforms and program accordingly, Android Dot.Net Java, Next.Js Other Object-Oriented Programming

Experience in working with sequential programming languages like Android, Dot.Net Java

Experience with Databases : SQL Server, Oracle, MySQL; proven expertise in writing SQL queries, stored procedures, triggers, and functions, views

Experience in developing web services and applications

Experience of developing tools & application using the Android & Apache Thrift software framework

Experience in working across different platforms and OS like Windows, Android, Linux

Good hands-on with tools like Excel, PowerPoint

Hands-on experience with different IDEs like Visual Studio, Eclipse, NetBeans, Android Studio etc

SDK-Specific Responsibilities :

Understand and integrate biometric SDKs into customer applications

Provide hands-on technical support to developers integrating with SDKs

Design and deliver sample code, integration guides, and troubleshooting documentation

Debug SDK-related issues across languages and platforms

Maintain up-to-date knowledge of SDK updates, patches, and features

Provide feedback to R&D teams to improve SDK functionality and usability

By choosing to work at IDEMIA, you will join a unique tech company offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value diversity and welcome people from all walks of life, regardless of appearance, origin, sexual orientation, or beliefs.

We deliver cutting-edge, future-proof innovation that reaches the highest technological standards and we're transforming rapidly to stay a leader in a fast-changing world.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment in a global environment, as part of a company with the ambition and ability to change the world.

Visit our website to learn more about the leader in Identity Technologies.

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Senior Integration Engineer • Indiana, PA, US