Guest Advocate (Cashier or Front of Store Attendant / Cart Attendant) (T1029)
Starting Hourly Rate / Salario por Hora Inicial : $18.75 USD per hour
Overview
All About Target : Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
All About Service & Engagement
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption and loyalty. Empowered to make shopping quick and easy for guests at the check lanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of :
- Communicating and interacting with guests to build a welcoming guest experience
- Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
- Adapting to different guest interactions and situations
- Promoting and engaging around various benefits, offerings and services
Responsibilities
Demonstrate a service culture that prioritizes the guest service experience by delivering the service standardCreate a welcoming experience by greeting guests as you complete daily tasksEngage with guests in a welcoming way to help solve their specific needsMake the guest aware of current promos, store activities and eventsBe knowledgeable about tools, products, and services available in the total store, and specific to your area, to solve issues and improve the guest experienceThank guests and let them know you're happy they chose to shop at TargetKnow and speak to the benefits of Target Loyalty programs and assist with application or sign-up as neededScan and bag all guest items efficiently, accurately and in compliance with safety standardsWork efficiently to minimize guest wait time while maintaining service and accuracyUnderstand and show guests how to use features and offerings within the Target App including WalletBe familiar with Order Pick-Up, Drive Up and online ordering; guide guests to enroll, activate and use these featuresHandle returns following register prompts; partner with Leaders as needed while following Target policiesMaintain a clean, clutter-free work areaStock supplies during store hours while being available for the guestDemonstrate a culture of ethical conduct, safety and complianceWork safely at all times; comply with safety policies and report hazardsSupport guest services such as order pick up, Drive-up, DU Returns and maintain compliance with relevant lawsAll other duties based on business needsWhat We Are Looking For
This may be the right job for you if you :
You enjoy interacting and helping others including guests and team membersThrive in a fast-moving, active role with teamwork and problem solvingAre open to a flexible schedule including nights, weekends, holidays and peak timesThe Good News : We offer training to help you learn what you need to know. Some basics we look for from the start :
Effective communication and positive language with guestsWelcoming and helpful attitude toward guests and teammatesAttention to detail while prioritizing tasksWillingness to educate guests about products and servicesAbility to operate handheld scanners and other technologyAbility to work independently and with a teamStay focused and composed in a fast-paced environment and manage multiple tasksBasics We Expec t
Accurately handle checkout operations and support cash office tasksScan, handle and move merchandise safely, lifting up to 10 pounds regularly and up to 44 pounds occasionallyFlexible schedule (nights, weekends, holidays); reliable attendanceAbility to remain mobile during a shiftCapable of working in varying temperatures and conditions in roles such as Drive-Up and carryoutFind competitive benefits from financial and education to well-being and beyond at https : / / corporate.target.com / careers / benefits. Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.
Benefits Eligibility
Please paste this URL into your browser to learn about benefits eligibility for this role : https : / / tgt.biz / BenefitsForYou_A
Americans With Disabilities Act (ADA)
Target will make reasonable accommodations for applicants with disabilities. If needed for the application or interview process, contact candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests will not be addressed through this channel.
Applications are accepted on an ongoing basis; there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
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