Overview
Amazing Total Rewards for our Field Service Engineers!
Please make an application promptly if you are a good match for this role due to high levels of interest.
- Generous Base Salary + Incentive Compensation
- Company Vehicle with Personal Use Allowance
- Phone & Internet Reimbursement
- 8% 401k Match (dollar for dollar!)
- Comprehensive Health Care Benefits
- Company paid Life Insurance
- Flexible Spending Account (FSA)
- Tuition Reimbursement
- Talk to your recruiter for full offerings!
Position Summary :
Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems.
Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.
Responsibilities
Key Accountabilities :
- Provides highly visible customer support through the performance of on-site installations and necessary diagnostics, troubleshooting, service, and repair of complex instruments and systems.
- Performs routine and some non-routine technical repairs of all systems. This includes updates, retrofits, PMs, and product enhancements.
- Instructs customers in the proper operation, maintenance, and troubleshooting of Werfen instruments and systems.
- Is responsible for complying with all appropriate regulatory bodies (FDA, ISO, and Health Canada) mandated policies, procedures, work instructions, and records.
- Serves as a company liaison with customers.
- Responsible for routine interaction with sales counterparts with respect to customer situations, updates, and lead generation.
- Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services.
- Other duties and responsibilities as assigned by the Area Service Manager.
Budget Managed (if applicable)
N / A
Internal Networking / Key Relationships
TBD based on departmental needs
Skills & Capabilities :
Approachability; Command Skills; Listening; Presentation Skills; Functional / Technical Skills
Qualifications
Min Knowledge & Experience required for the position :
- Associates Degree in Electronics, Biomedical Engineering, Medical Technology, or related industry.
- Must possess some organizational skills, the ability to multi-task, work under pressure, and exercise good judgment.
- Ability to communicate effectively with customers, peers, and management through oral and written presentations / reports.
- Must have some basic MS Office Skills (Word, Excel, and PowerPoint) including the ability to manipulate data and build presentations.
- Travel is required.
International Mobility
Required : no
Travel Requirements
Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings, and / or support to customers outside primary or assigned territory.
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