Description
University Kia is looking for an experienced and motivated automotive dealership Service Consultants to join our team!
The ideal candidate is a high energy individual who is looking for an opportunity to increase their experience and learn from a dedicated team of mentors.
This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done.
Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Consultant position.
Duties performed by automotive service consultants include scheduling appointments for customers, scheduling alternative vehicles (such as loan vehicles or shuttle rides), initiating repairs and service by assessing customers' needs and writing repair orders.
If this sounds like the perfect opportunity for you, then we encourage you to apply now!
SIGN ON BONUS FOR EXPERIENCED ADVISORS*
RESPONSIBILITIES
- Greets and consults with customers to interpret their needs and arrange for appropriate service
- Serves as the primary point of contact for all automotive service and repair matters
- Consult with mechanics about necessary repairs and possible alternatives to expensive work
- Sells additional needed services
- Sets and manages the expectations for service delivery for both the customers and mechanics
- Continuously updates customers on repair needs and completion times
- Verify that the final invoice reconciles with the work performed on the repair order
- Performs other duties as assigned
Qualifications
- One year of dealership Service Advisor experience, preferred
- Must have a proven record of achieving exceptional customer satisfaction
- Must have a valid driver's license and be in good standing
- Must exhibit personal and professional integrity
- Have a desire for a long term career with a growing organization
- CDK experience; preferred
BENEFITS
- Progressive and Competitive Pay Plan
- Strong mentorship program to help you gain the experience you need to progress your career
- Excellent opportunities for growth and internal promotions
- Ongoing Training and Education
- Employee Purchase and Service Discounts
- Paid Vacation
- Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
- 401(k) Retirement Savings Plan
- Team-oriented, professional and fun work environment
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