JOB OVERVIEW :
Check guests in and out of rooms, direct calls, answer all guests’ questions and concerns in a remarkably effervescent manner.
You must be personable and have outstanding interpersonal communication skills.
DUTIES AND RESPONSIBILITIES :
- Communicates clearly and effectively.
- Responds calmly and efficiently in stressful situations.
- Has ability to remember names and faces in order to make guests feel particularly welcome.
- Possesses excellent phone etiquette.
- Resolve customer complaints and problems calmly and effectively
- Describes details of services and amenities to visitors.
- Collect payment for room charges and other fees
- Be informed and up-to-date on all types of room accommodation and availability
- Inform guests of hotel amenities and offerings
- Verify customers’ credit and establish how the customer will pay for the accommodation.
- Run high balance report along with all other necessary reports.
- Keep an inventory of rooms reservations
- Check group resume board and familiarize yourself with any incoming groups.
- Run in house batch
- Check trace report and share pertinent info with team and shift supervisors.
- Prepare and monitor Digital check ins and digital keys.
- Clear up due out report
- Follow break schedule accordingly and be aware of avoiding meal penalties.
- Regularly tidy up and restock as needed throughout shift.
Qualifications and Requirements :
High School diploma or equivalent. Excellent communications skills, strong knowledge of the Los Angeles area and the desire to help and assist others.
Background in Front Desk, Customer Service, and / or Hospitality is preferred.
This job requires ability to perform the following :
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 15 pounds
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
Essential :
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized daily.
Basic math skills are used very frequently.
- Problem solving and resolution skills are a huge plus.
- Must be available to work all shifts ie, days, nights, weekends, and holidays.
- Some previous cash handling background preferred
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
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