ADMINISTRATIVE SUPPORT COORDINATOR

Our Organization :

Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients.

Backed by a robust technology platform, innovative software, and a light human touch, Arkos Health is committed to delivering advanced and accessible community-based services allowing our clients to live healthier, more independent lives.

How do we do this? Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations.

Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.

How You'll Make a Difference :

Arkos Health is seeking an Administrative Support Coordinator. We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our dynamic team.

The successful candidate will play a crucial role in maintaining efficient office operations by providing comprehensive administrative support.

This role requires a proactive individual who can multitask, prioritize assignments, and communicate effectively. The ideal candidate should be proficient in office software applications, possess excellent organizational skills, and thrive in a fast-paced healthcare environment.

Essential Duties and Responsibilities :

• Provide administrative support to receptionist, executives and other team members
• Prepare and distribute internal and external communications, as directed by department leaders
• Draft, edit, and proofread documents, reports, and presentations
• Accurately input and update data in various systems
• Maintain and organize electronic and paper files
• Outbound communication with patients and providers, as needed
• Respond promptly and professionally to member inquiries via phone, email, and chat
• Build and maintain positive relationships with members and providers by providing accurate and helpful information
• Strong time management skills and the ability to prioritize tasks effectively
• Contribute to the improvement of support processes and procedures
• Ability to handle challenging situations with patience, professionalism, and a customer-centric approach
• Share knowledge and insights with team members to foster a collaborative and informed support environment
• Special outreach projects : Member experience outreach, PCP coordination (faxing, calling)
• Outbound calls for projects appointed by health plan (redetermination etc)
• Assist receptionist in meeting set up / break down
• Outreach to support quality & clinical service initiatives
• Assistance with printing / gathering packets for field staff as well as for special community events

Qualifications and Skills :

• High school diploma or equivalent; additional education or certification in office administration is a plus
• Proven experience in an administrative support role
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software required
• Excellent organizational and multitasking abilities
• Strong written and verbal communication skills
• Ability to maintain confidentiality and handle sensitive information
• Exceptional attention to detail and accuracy
• Positive attitude and ability to work collaboratively in a team environment

Benefits :

• Employer-paid Medical premiums at no cost to you
• Employer-paid Dental premiums at no cost to you
• Employer-paid Vision premiums at no cost to you
• Employer-paid Short-Term Disability premiums at no cost to you
• Employer-paid Life Insurance premiums at no cost to you
• Employer matching 401(k)
• 15 days annual combined sick / vacation and 9 days of holiday during your first year
• Your Birthday off!

Must complete ourCulture Index Survey.Take the assessment at https : / / go.cultureindex.com / s / bg3VS0H2kF. This is not a pass / fail test and does not measure intelligence.

Arkos Health EEO Statement :

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arkos Healthis a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health