BDC Coordinator

Driven to LeadAsheville, NC, US

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Join Our Team

Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If this sounds like you, we want you on our team!

As Fred Anderson continues to grow, we are always looking for exceptional talent to join our teams! Apply today to have your resume on file for future BDC rep openings within our 18-dealership group.

Work Schedule :

5-day work weeks - CLOSED ON SUNDAYS
Flexible Saturday shifts
No prior automotive experience needed - Training is provided
Competitive pay plans with base + bonus

Our sales appointment schedulers / BDC reps are the initial contact for Internet sales leads. The main objective is to assist guests with product information questions and set them up with an appointment to meet with a sales professional.

What We Offer :

A culture of caring, belonging, and respect for everyone

Managers that people want to work with

Career growth and advancement

Leadership development, innovative training, and learning systems

Competitive compensation plans

401k retirement plans with company match

Comprehensive health benefits packages, including telehealth and behavioral health services

Industry-leading maternity and paternity leave

Relocation packages

Paid employee referral program

Recognition and bonus programs

Paid time off, bereavement, and vacation benefits

Employee discounts on parts, service, vehicle purchases, and local entertainment

Responsibilities :

Answer customer calls and establish follow-up with sales appointments

Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates

Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show

Provide customers with product information and direct them to appropriate dealership resources

Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management

Utilize CRM tracking system daily

Walking the lot to stay up to date on inventory

Assisting with getting vehicles fueled up and over to our detail departments

Qualifications :

Prior customer service experience

Excellent teamwork skills

Positive and hardworking demeanor

Strong computer skills with the ability to use computer software

Eagerness to improve and collaborative attitude

Time management skills

Strong listening skills with ability to build rapport with others

Organizational skills

Valid Driver's license with acceptable motor vehicle record

High school diploma or equivalent

Why Automotive :

Career growth : Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability : Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities.

Technology : There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

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Bdc Coordinator • Asheville, NC, US

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