Job Description
The Software Customer Service Manager position resides in Global Services, within the Software and Video Service Organization.
This role is responsible for the day-to-day management of the customer services contracts and services relationships for CommandCenter Software, Mobile Video, and Rave.
The Software Customer Service Manager ensures we are meeting our contractual obligations, provides exceptional expertise in our software and mobile video solutions, and drives the appropriate resources to solve complex issues across our customer base.
This organization is dedicated to the long-term success of our customers. Through enhanced customer relationships, onsite technical expertise, and ongoing professional services, this organization will drive operational acceptance and satisfaction of the broader product ecosystem across all customers.
This role reports into the Software and Video Services Territory Manager.
Scope of Responsibilities / Expectations :
Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams throughout the customer engagement.
Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management.
Exercise judgment in selection methods and techniques for obtaining solutions.
Ensures best practices are being adhered to within the customer's environment.
Delivers consistent service levels by exceeding customer expectations and managing customer escalations.
Helps manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new cloud releases, customer requests, field change orders, and reconfigurations, and is engaged on all upgrade and execution plans.
Maintains awareness of all complex service matters including technical solutions implementations and activities.
Reporting on technical performance, and providing reviews of relevant service requests open within a customer's environment
Can explain technical problems and solutions to team / client members.
Ensures effective coordination and support between account teams and supporting technical resources.
Builds value-added relationships within the domain of the account to become the trusted technical advisor to the customer.
Preferred Qualifications :
Bachelor's degree is preferred
5+ plus years in CommandCenter Software and / or Mobile Video Deployment, Engineering, Sales / Presales, CMSO or Managed & Support Services experience is a plus.
Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment.
Proficiency in Agile project management.
Familiarity with software deployment methodologies and quality processes.
Dedication to delivering and supporting end-to-end solutions with exceptional quality.
LI-JM2
Basic Requirements
Strong understanding of Motorola Software and Video products,
Must be able to obtain background clearance as required by government customer(s).
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Our U.S. Benefits include :
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.
To request an accommodation, please email .
Software Customer Service Manager
A company is looking for a Software Customer Service Manager. Key Responsibilities:Collaborate with various teams throughout customer engagementExecute service agreements, manage escalations, and ensure best practicesDeliver consistent service levels, coordinate technical changes, and provide techni...
Customer Service - Self Storage Manager
Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage needs and make suggestions, including selling packing and moving supplies. We help keep our customers current with payments and make reminder and collection calls ...
Customer Service Manager
A company is looking for a Customer Service Manager (Remote) to oversee the post-sales lifecycle and build customer relationships. ...
Part Time Customer Service Manager
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Deliver friendly cust...
Customer Service Senior Manager
A company is looking for a Customer Service Senior Manager (Remote). ...
FT Manager Customer Service (H)
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers. Role model outstanding, friendly customer service and use skills and knowledge to offer sol...
Customer Service-Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Customer Service Representative - Account Manager PT
The Account Manager must be a highly motivated individual possessing excellent communication skills, with the ability to maintain customer satisfaction by communicating with our customers, finding a means for resolving any outstanding service issues and following up to ensure satisfactory resolution...
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...