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Security Systems Specialist (Evening Shift)

Security Systems Specialist (Evening Shift)

Johns Hopkins UniversityWashington, DC, US
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Security Systems Specialist (Evening Shift)

We are seeking a motivated, enthusiastic and customer service-oriented individual for the position of Security Systems Specialist (Evening Shift) at the Hopkins Bloomberg Center in Washington, DC. This position is for the evening shift (2 : 30-11 : 00 PM).

Specific Duties and Responsibilities :

  • Monitor and respond to proprietary closed circuit television systems for events or activities that may require a security response.
  • Provide general assistance and information to University students, faculty, staff and visitors.
  • Complete tasks as may be necessary for the operation of the Command Center.
  • Answer telephone and radio calls emergency or non-emergency calls, assess the nature of the call and determine appropriate level of response.
  • Dispatch the appropriate level of public safety response public per University policy and guidelines.
  • Coordinate responses of HBC Public Safety, Facilities Management, Student Affairs and transmit pertinent information to University security personnel.
  • Track locations of public safety personnel and relay pertinent information.
  • Contact and facilitate law enforcement and / or Fire and EMS response to university incidents.
  • Keep Public Safety management apprised of emerging and ongoing incidents.
  • Create and maintain manual and computerized reports, logs, records and data.
  • Promulgate schedules of events and building access requirements.
  • Serve as the University switchboard and the liaison for student's health care and facilities emergency maintenance during non-business hours.
  • Work flexible shifts and unscheduled overtime on any day of the week, including holidays or weekends to assist with operational and special event assignments.
  • The omission of specific duties does not preclude the manager from assigning duties that are logically related to the position.

Requirements :

  • Must be available to work weekends, holidays and other than regularly scheduled shifts.
  • Knowledge, Skills and Abilities :

  • Proficiency in Microsoft Office Suite is required, must be familiar with each program, and windows computers for troubleshooting computer related issues; and skills to utilize innovative, wireless technology.
  • Proficient in CCTV systems, video analytics, camera positioning, and knowledge of different surveillance technologies.
  • Must be familiar with basic software troubleshooting of any camera systems issues.
  • Must have ability to handle both common and crisis situations calmly and efficiently.
  • Must possess exceptional written and verbal communication skills and be able to prepare comprehensive reports and logs in neat, legible handwriting.
  • Must be able to read and understand all operating procedures and instructions.
  • Must display exceptional customer service and communication skills and the ability to interact with others in a professional and effective manner.
  • Must have demonstrated ability to handle complex assignments.
  • Minimum Qualifications :

  • High school Diploma / GED required.
  • Two (2) years related experience working with security systems, including familiarity with communication technology and call-taking techniques.
  • Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.
  • Preferred Qualifications :

  • Prior law enforcement communications call center, security company communications center, or emergency management agency experience.
  • Crime analyst or criminal research specialist experience.
  • Associate of Arts (AA) degree in Criminal Justice, Business, Liberal Arts, Cyber Security or Social Sciences.
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