Solution Owner for IT Applications

A company is looking for a Solution Owner for Customer Support IT Applications.

Key Responsibilities

Act as the primary IT liaison for Customer Support, identifying new business initiatives and defining success metrics

Collaborate with Technical Architects to design solutions and ensure compliance with IT standards

Maintain ownership of projects from requirements through implementation, ensuring successful outcomes

Required Qualifications

Minimum 3 years in IT business analysis, solution management, or product ownership supporting Customer Support or CRM applications

Demonstrated ability to develop effective technology solutions for complex support challenges

Familiarity with PowerSchool and related support system architectures

Experience collaborating with cross-functional technical and support teams

Salesforce Admin certification or Agentforce certification preferred