Tier 2 IT Support Engineer Onsite
Position Title : IT Field Engineer
Location : Erlanger, KY
Department : Service Delivery
FLSA Designation : Exempt / Full-Time
Reports To : Service Manager
JOB SUMMARY :
The IT Field Engineer's responsibilities include ensuring the organization receives fast, professional and technically accurate on-site resolution of Windows desktop, local area network and basic information technology issues.
JOB DUTIES AND RESPONSIBILITIES
- Provide technical support for hospital staff and users, addressing IT-related issues and inquiries specific to mental health care systems and software.
- Install, configure, and maintain computer systems, software, and applications within the mental health hospital environment.
- Troubleshoot hardware and software problems.
- Monitor and maintain network infrastructure, ensuring efficient and secure connectivity to support mental health care operations.
- Update, resolve and close service tickets by quickly responding to and resolving both on-site and remote management and monitoring system-reported technology issues.
- Provide installation, troubleshooting and support for advanced networking issues, VPNs and Windows desktop operating systems, client software programs and applications.
- Create new user accounts, administer user rights and privileges and reset user passwords using Windows servers.
- Comply with all organization business policies, workflow processes and documentation practices.
EDUCATION AND EXPERIENCE
- Advanced, working knowledge of computer networking technologies, above-average working knowledge of all modern Microsoft Windows desktop operating systems and familiarity administering basic Windows server functions.
- Advanced proficiency administering Microsoft Office productivity suites.
- Advanced knowledge administering common (Cisco, SonicWall, Fortinet, etc.) routers.
- Advanced working knowledge of networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless).
- Competent in desktop and workstation setup, cable creation and general hardware support.
- Competent in Exchange, SQL, StorageCraft, SAN, Citrix, VMware, Hyper-V, O365, Azure, Active Directory, Group Policy, and other MS Cloud and Hosted Solutions.
- Associate’s Degree or better in a related field is preferred.
- Two years of experience fulfilling help desk responsibilities and supporting Windows desktops, business applications and end users.
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