Field Service Technician

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a  Field Service Technician for the Madison, WI region.  EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture.

EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets.

The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.

EAM Mosca is seeking experienced self-driven, Field Service Technicians with electromechanical background to support our advanced strapping systems.

The Field Service Technician provides on-site and remote support for a suite of strapping solutions both stand alone, and automated machines integrated into our customers conveyance systems.

The Field service techs responsibilities include :

• Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction.
• Perform preventative maintenance, Predictive Maintenance, Emergency repair on all EAM equipment.
• Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.
• Ability to work closely with Mosca Engineering to provide the highest level of customer service.
• Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed.
• All done in a timely and professional manner.
• Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested.
• Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.

Skills Required :

Monday thru Friday. (80%) Team, Training and Support :