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Patient Coordinator - Physical Therapy Office
Patient Coordinator - Physical Therapy OfficeBody Harmony Physical Therapy • New York, NY, US
Patient Coordinator - Physical Therapy Office

Patient Coordinator - Physical Therapy Office

Body Harmony Physical Therapy • New York, NY, US
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Job Description

Job Description

Salary : 50,000 annual based on experience

Body Harmony Physical Therapy, PLLC in New York City is a physical therapist owned private practice located in the downtown NYC area, specializing in Pelvic Floor Rehabilitation and Orthopedic Rehabilitation.

Overview : The Patient Care Coordinator plays a crucial role in ensuring the smooth and efficient delivery of healthcare services to patients. They serve as a liaison between patients, healthcare providers, and administrative staff, coordinating various aspects of patient care to optimize patient satisfaction and outcomes.

Responsibilities :

  • Patient Communication and Support :

Interact with patients in-person, over the phone, or via email to schedule appointments, answer inquiries, and provide assistance.

  • Address patient concerns, complaints, or issues promptly and effectively, ensuring a high level of patient satisfaction.
  • Appointment Scheduling and Coordination :

    • Manage appointment schedules for healthcare providers.

  • Ensure proper documentation of appointments and follow-up activities in electronic medical records (EMR) systems.
  • Insurance Verification and Billing :

    • Verify patients' insurance coverage and eligibility prior to appointments.

  • Assist patients with insurance-related inquiries and billing issues.
  • Medical Records Management :

    • Ensure compliance with healthcare regulations and patient confidentiality guidelines (e.g., HIPAA).

  • Facilitate the transfer of medical records between healthcare providers as needed.
  • Care Coordination and Referrals :

    • Collaborate with healthcare professionals to coordinate patient care across multiple specialties and settings.

  • Monitor patient progress and follow-up on referrals to ensure timely and appropriate care delivery.
  • Patient Education and Advocacy :

    • Advocate for patients' needs and preferences within the healthcare system, ensuring they receive comprehensive and personalized care.

    Qualifications :

  • Previous experience in healthcare administration, patient services, or retail and customer service roles.
  • Strong communication, interpersonal, and organizational skills.
  • Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
  • Compassion, empathy, and a patient-centered approach to care delivery.
  • We will train and mentor the right candidate

    • Benefits : Medical, dental, vision insurance, 401K, Paid Time off

    Hours : 11 am to 7 pm Monday to Friday

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    Patient Coordinator • New York, NY, US