Business Analyst, WW Reverse Logistics Services

Not many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWRR) at Amazon.com.

Amazon WWRR is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use.

• Our work is broad and deep : we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life;
• we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy;

and we do it all while scrutinizing our business with laser focus.

We are looking for an experienced Business Analyst to join our team and help unlock insights which take our team to the next level.

The ideal candidate will be excited about understanding and implementing new and repeatable processes and providing data to improve the Returns transportation business.

They will do this by partnering with key stakeholders to be curious and comfortable digging deep into the business challenges to understand and identify insights that will enable us to figure out standards to improve our ability to globally scale this program.

They will be comfortable delivering / presenting these recommended solutions by retrieving and integrating artifacts in a format that is immediately useful to improve the business decision-making process.

This role requires an individual with excellent analytical abilities as well as an outstanding business acumen. The ideal candidate knows and loves our customers (internal and external) and will work back from the customer to create structured processes for global expansions work and help integrate new countries.

They are experts in partnering and earning trust with operations / business leaders to drive these key business decisions.

Responsibilities :

• Own the development and maintenance of new and existing artifacts focused on analysis of requirements, metrics, and reporting dashboards.
• Partner with operations / business teams to consult, develop and implement metrics, automated reporting / process solutions, and process improvements to meet business needs.
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
• Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks.
• Participate in strategic and tactical planning discussions.
• Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.
• Excellent writing skills, to create artifacts easily digestible by business and tech partners.
• Be self-driven, and show ability to deliver on ambiguous projects with incomplete data.

BASIC QUALIFICATIONS

• 3+ years of tax, finance or a related analytical field experience
• 2+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
• 3+ years of business or financial analysis experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with Excel
• Experience with SQL
• Experience making business recommendations and influencing stakeholders

PREFERRED QUALIFICATIONS

• Experience with data visualization using Tableau, Quicksight, or similar tools
30+ days ago