IT Technical Support Specialist

Overview

Cook Systems, a certified veteran-owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered. Our core values—integrity, investment, and innovation—drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work-life balance and personal growth. Our cutting-edge IT consulting partners and FastTrack talent program are designed to help you excel. Join our forward-thinking team where excellence and creativity are valued every day.

Ready to take your career to new heights? Cook Systems is where your journey to success begins.

Role

This support role will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Serve as the subject-matter expert supporting Windows and widely used software and applications, such as Microsoft and Adobe

Responsibilities

Required skills and qualifications

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

Summary

This role is designed to oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Why Work with Us

At Cook Systems, you're a vital member of our team. Here, your ideas matter, your contributions shine, and your career will thrive. Are you ready to be part of something bigger?

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