Receptionist

Job Description

Job Description

Benefits :

• Training & development
• Company parties
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Receptionist

SUMMARY : The Dog House (TDH) Office Receptionist, is the first point of contact for clients and

employees. The role of the Receptionist is to create a welcoming environment for the company, its

clients, and guests. The Receptionist will provide new clients an overview of TDHs services, costs, and

availability. They are the primary contact for client interactions and will foster TDH ongoing relationship

by ensuring each clients experience is met with satisfaction.

DUTIES AND RESPONSIBILITIES :

Creates a welcoming environment by greeting guests, answering phone calls, scheduling

reservations and appointments, directing visitors, and taking messages for employees

Becomes proficient in TDH software to include the following tasks :

o Creates new client profiles using our software

o Updates client information when needed :

Contact information

Emergency Contact

Credit Card on file

Primary Veterinarian

Vaccination records for each client pet and ensures they are up to date prior to

confirming any reservation

Ensures all clients have completed the Customer agreement form

Completes client check in and check out

Takes complete inventory of client / pet items left with the dog house in

Gingr to print on the run card

Documents each pets health / behavioral concerns including incidents

occurring during the boarding stay or while attending daycare,

grooming services

Documents feeding instructions provided by client

Solicits and adds services to boarding reservations

Creates / prints reports i.e. Services for next day, Med Charts, doggy day care

report card

Creates wellness charts for incoming boarding reservations

Creates paper collars for incoming reservations

Communicates with clients in a professional manner over the phone, via text, email, answering

all questions related to services, pricing, discounts, etc.

Takes customer complaints or issues and pass them on to the appropriate parties

Organizes and files company documents both electronically using TDH Google Drive and the

paper filing system

Maintains the Front Office, Welcome kennels, outside walkways and outside office space

o Sweeping and mopping the floors as needed

o Keeping the reception desk neat and orderly

o Watering in and outdoor plants and maintain the front entry way

o Cleaning windows

o Dusting ceiling fan and reception desk etc.

o Taking out front desk garbage to onsite dumpster

o Ensure office supplies are in stock requesting reorders at par levels

Provides support for all staff when necessary

Communicates professionally via walkie with staff

Adheres to all company policies and procedures

QUALIFICATIONS :

1-3 years Custom Service

High School diploma