Job Description
Job Description
Benefits :
- Training & development
- Company parties
- Employee discounts
- Flexible schedule
- Opportunity for advancement
Receptionist
SUMMARY : The Dog House (TDH) Office Receptionist, is the first point of contact for clients and
employees. The role of the Receptionist is to create a welcoming environment for the company, its
clients, and guests. The Receptionist will provide new clients an overview of TDHs services, costs, and
availability. They are the primary contact for client interactions and will foster TDH ongoing relationship
by ensuring each clients experience is met with satisfaction.
DUTIES AND RESPONSIBILITIES :
Creates a welcoming environment by greeting guests, answering phone calls, scheduling
reservations and appointments, directing visitors, and taking messages for employees
Becomes proficient in TDH software to include the following tasks :
o Creates new client profiles using our software
o Updates client information when needed :
Contact information
Emergency Contact
Credit Card on file
Primary Veterinarian
Vaccination records for each client pet and ensures they are up to date prior to
confirming any reservation
Ensures all clients have completed the Customer agreement form
Completes client check in and check out
Takes complete inventory of client / pet items left with the dog house in
Gingr to print on the run card
Documents each pets health / behavioral concerns including incidents
occurring during the boarding stay or while attending daycare,
grooming services
Documents feeding instructions provided by client
Solicits and adds services to boarding reservations
Creates / prints reports i.e. Services for next day, Med Charts, doggy day care
report card
Creates wellness charts for incoming boarding reservations
Creates paper collars for incoming reservations
Communicates with clients in a professional manner over the phone, via text, email, answering
all questions related to services, pricing, discounts, etc.
Takes customer complaints or issues and pass them on to the appropriate parties
Organizes and files company documents both electronically using TDH Google Drive and the
paper filing system
Maintains the Front Office, Welcome kennels, outside walkways and outside office space
o Sweeping and mopping the floors as needed
o Keeping the reception desk neat and orderly
o Watering in and outdoor plants and maintain the front entry way
o Cleaning windows
o Dusting ceiling fan and reception desk etc.
o Taking out front desk garbage to onsite dumpster
o Ensure office supplies are in stock requesting reorders at par levels
Provides support for all staff when necessary
Communicates professionally via walkie with staff
Adheres to all company policies and procedures
QUALIFICATIONS :
1-3 years Custom Service
High School diploma