As a Senior Customer ServiceRepresentative you'll have the perfect opportunity tohighlight the talent and experience you’ve gained to makea tangible impact to our customers our team and our business.
You’ll get the chance to really flex yourskills.
This role will suit you ifyou’re a confident and enthusiastic individual naturallyable to effectively prioritise daily workloads and enjoys buildingpositive relationships with key partners.
Someone who is adaptableand dynamic along with being able to work in a challengingenvironment.
Responsibilities :
- Balancing priorities between emails telephone calls andtaking escalated calls from contact centre colleagues.
- Proactive in your approach to personal development andlearning.
- Be a problem solver someone who canthink outside of the box and have an excellent attention todetail.
- Effectively coach and supportcolleagues to enhance performance and deliver the right outcome tocustomers.
- Communicate with customers overphone email and chat.
- Accurate and efficienthandling and entering customer quotes and orders via phone fax& email.
- Meet Performance Standardsset by Management.
- Answering product andservice questions and suggesting information about other productsand services.
- Maintains customer records byupdating account information.
Qualifications :
- Experience of complaint handling preferably withfinancial services experience.
- Enhanceperformance and deliver the right outcome to customers on possiblecomplaints.
- An eye for detail and the abilityto think creatively.
- Able to multitask respondto change and prioritise.
- Able to workindependently and collaboratively within a small team.
- Excellent written and verbal communicationskills.
Requirements :
- 1years of customer service experience required.
- High school diploma or equivalent.
- US Driver’s License.
- Strong problemsolving skills and attention todetail.
- Good level of computer literacyincluding Microsoft Office packages.
- Abilityto work independently and adapt to different workingenvironments.
What weoffer :
- Competitive salaryovertime paid at premium pay rates.
- 25 dayspaid holidays plus Bank Holidays
- Careerdevelopment through various career ladders programs.
- Pension.
- Life insurance.
About PropertyMonkey :
We provide the highest level ofheating and cooling service. Our team comprises highly qualifiedprofessionals who have been in the industry for not less than 6years.
We have gained extensive experience while solving the mostcomplex technical and organizational tasks which allows us toprovide our clients with the best service.
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