Director, Ambulatory Patient Access

Leadership Opportunity In Ambulatory Patient Access

MU Health Care is looking for a visionary leader with a passion for innovation, collaboration, and driving excellence in patient access and experience. The ideal candidate thrives in dynamic environments, brings a strategic mindset to complex challenges, and inspires teams through mentorship and empowerment. We're seeking someone who is not only detail-oriented and data-driven, but also deeply committed to improving workflows and creating seamless, patient-centered processes. If you're energized by cross-functional collaboration and leading transformational change, this is your opportunity to make a meaningful impact. Join us in shaping the future of ambulatory care at MU Health Carewhere your leadership will elevate both patient outcomes and team success.

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something biggerto have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health systemthe only in mid-Missouriis home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positionswith growth, opportunity and support every step of the way.

Provide leadership and direction to the operational and functional planning activities for the ambulatory care front-end revenue cycle. Identify and develop new workflows and functionality within the front-end Cerner Revenue Cycle system to improve patient access. Lead the provision and ongoing improvement of ambulatory front-end revenue cycle processes to improve the end-user experience. Lead the development of processes within the front-end revenue cycle that will improve the patient experience. Inform and communicate ambulatory needs regarding planning / design / development of front-end Cerner Revenue Cycle functionality and strategic initiatives.

Direct strategies for long-range access planning and management by addressing changes in regulatory, payor-related, and other large initiative implementation requiring collaboration and coordination with multiple departments. Direct activities, track and identify trends related to the front-end and pre-visit registration, time of service arrival activities, and post-visit work queue and hold bill generation. Investigate complex Cerner Revenue Cycle system and clinic process issues to maximize revenue opportunities and internal improvements with workflow efficiencies. Oversee personnel management of Ambulatory Central Team and Service Coordinators including recruiting, interviewing, hiring, and approving termination. Lead, develop, and mentor all ambulatory care Service Coordinators and Central Team. Prepare Ambulatory KPI reports; advise on data information to pull to get results and analyze data.

Ensure compliance with regulatory standards. Foster collaborative relationships with all health system stakeholders. Oversee the development, coordination, and maintenance of daily staffing schedules to ensure the appropriate level of coverage and continuity of care across units. Direct the implementation and oversight of MU Health Care time and attendance policies and practices. May complete unit / department specific duties as outlined in department documents.

Bachelor's degree in business administration, healthcare administration, or a related field, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired. Five (5) years of experience in healthcare revenue cycle or ambulatory operations.

Master's degree.

Additional license / certification requirements as determined by the hiring department.

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required to ambulate, remain in a stationary position and position self to reach and / or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

The University of Missouri is an Equal Opportunity Employer.