Search jobs > Livonia, MI > Customer support manager
A company is looking for a Senior Manager, Customer Support to lead a team in delivering a consistent customer experience.
Key Responsibilities : Lead a team of Supervisors and front-line agents across multiple customer support channelsAct as a communication bridge between the business and customers, sharing insights and informationOptimize production and quality by utilizing analytics and creating positive changes for agents and customersRequired Qualifications : 10+ years of experience in a high-growth customer support environment, including management of managersExperience in a remote work environment with a team of 100+Healthcare industry experience is a plusAbility to thrive in a changing and ambiguous environmentProven track record of leading teams through rapid growth and change
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