Job Description
Job Description
Marriott Courtyard Springfield is currently seeking a detailed, highly motivated individual with open availability to support the needs of the front desk department!
Potential Care er Path
Front Desk Manager - Director of Operations - General Manager
Essential Job Functions :
To assist guests efficiently, courteously, and professionally in all Front Desk standards of service and hospitality
Promptly and effectively deal with guest complaints and requests
Check guests in and out efficiently and in a friendly manner
Post guest charges, compute guest bill and collect payment
Handle guest mail / packages by making sure it is communicated to guest they receive their items
Be very knowledgeable of Marriott Rewards program and promotions
Develop a thorough knowledge of hotel staff, room locations, room rates, surrounding area
Block rooms and handle special requests
Monitor room availability
Handle safe deposits by guests per established procedures
Keep lobby and desk area clean and presentable
Have a thorough knowledge of emergency and security procedures
Offer and properly handle requests for wake up calls
Know how to clean guest rooms to standards
Open and close shift and making cash drops
Ensure all credit cards and cash are balanced throughout each shift
Communicate with incoming staff and management by logging pertinent information
Keep maintenance informed of all maintenance needs
Must wear proper uniform at all times
Be able to move luggage or packages weighing up to 40 pounds
Employee must have reliable transportation and able to work weekends and holidays
Perform other duties requested per management
Position Requirements :
Previous hotel experience is preferred
Previous customer service experience required
Proficient in use of Microsoft Office
Work Environment and Context :
Work schedule varies and includes working on holidays, weekends.
Required to stand for extended periods, lift up to 10 pounds, type
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