Phone Triage RN- Heart Center- Poughkeepsie, NY

Description

Phone Triage RN in the Heart Center department in Poughkeepsie, NY

Full time, 40 hours per week, 8 hour shifts

Purpose :

Responsible to triage patients over the phone or in the office to ensure prompt identification of patients with high-risk conditions.

Information is presented to a physician for required action to be taken. Liaison between hospital, office and referring physicians.

Population served based on scope of services in the department.

Essential Responsibilities

• Talks directly to patients on the telephone, provides a physician with necessary information and then directs them to emergency rooms or urgent care centers or to see their physician during office hours as instructed by a physician.
• Performs short evaluation of the patient situation to estimate severity of illness and / or injury including learning about chief complaint and, as possible, obtaining vital sign and mental status information.
• Confers with physician.
• Sends those with high-risk chief complaints such as chest pain to ER immediately as directed by physician.
• Sets up appointment for patients who do not need to go to ER but need to see a physician or arranges for an appointment scheduler to make the appointment.
• Process prescription renewals as directed by physician orders.
• Liaison between referring physicians calling office to speak with Cardiologist regarding mutual patients.
• Liaison between the hospitals and Cardiologists and disseminate requests for consults or transfers by rounding physicians.

Enter these patients into the portal for rounding Cardiologists to see.

• Participate on the Emergency Response Team.
• Perform IV Lasix administration.
• Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)
• Demonstrates regular, reliable and predictable attendance
• Performs other duties as required

Education and Experience Requirements :

• Associates Degree in Nursing, bachelor’s degree.
• Minimum one-two (1-2) years’ experience Nursing Triage or equivalent experience. (Cardiology / ICU / ED / OR experience preferred.)

Minimum Knowledge, Skills and Abilities Requirements :

Knowledge of telephone-based clinical assessment techniques.

Knowledge of medical practice telephone triage protocols.

• Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ER visit.
• Skill in using electronic medical records to check patient history.
• Skill in using computerized medical information database during evaluation as guide to appropriate decision.
• Skill in making triage decisions and responding quickly and calmly in emergency situations such as calling 911 and arranging for ambulance.
• Skill in IV administration.

License, Registration, or Certification Requirements :

• Valid NYS RN License
• Valid ACLS Certification
• Valid BLS Certification

Company : Hudson Valley Cardiovascular

Org Unit : 943

Department : Pok Clinical

Exempt : No

Salary Range : $32.64 - $65.01 Hourly