Job Title : Customer service representative
Job ID : 24-04469
Contract Duration : 4 months
Job Location : Des Moines, Iowa 50319
Position Type : Hourly contract (w2 only)
Job description :
- General Duties & Qualifications include the following at a minimum
- Knowledge of basic office equipment including a personal computer electronic key system (EKS) telephone and headset.
Skills Required :
- Ability to communicate and record information accurately.
- Ability to question others to determine specific needs.
- Ability to deal with people patiently.
- Ability to proofread and correct errors.
- Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly.
- Perform all duties as Customer Service Inbound I
- Handle large accounts or more difficult issues.
- Lead teach guide and / or motivate teams.
- First level problem resolution.
Skills Preferred :
Minimum of 1 year experience in a high-volume in-bound call center environment.
Experience Required :
- Ability to communicate and record information accurately.
- Ability to question others to determine specific needs.
- Ability to deal with people patiently.
- Ability to proofread and correct errors.
- Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly.
- Perform all duties as Customer Service Inbound I
- Handle large accounts or more difficult issues.
- Lead teach guide and / or motivate teams.
- First level problem resolution.
Education Required :
High School Diploma required.
Education Preferred :
- Associates degree preferred.
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