Print Prod Acct Specialist 1

Job Description

Job Description

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey.

The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact.

With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Coordinate production of printed materials, or print-related services for the company's customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer's product.

Responsibilities :

• Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing / kitting instructions and shipping / postal instructions for disposition of the customers’ products.
• Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before commencement of production.
• Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.

May forward / review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.

• May coordinate production of components with other internal plants and / or external vendors as required.
• Engage appropriate departments to verify the issue and determine the root case. Communicate with customers regarding the resolution of issues
• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• Business Unit / Platform Specific duties
• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
• May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
• May have responsibility for the composition and / or copy prep of the customers’ products.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Must be able to work shift 8am - 4pm (overtime if required)
• Must be able to work weekends and holidays (if required)
• HS diploma or equivalent with 2-4 years of relevant administrative / operational support in manufacturing operations or office environment directly related to the duties of the job
• Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• May provide oversight of work conducted by junior-level staff and / or review / audit work for accuracy.
• Must have advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job in order to complete job duties successfully.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.

Additional Information

All your information will be kept confidential according to EEO guidelines.

The national pay range for this role is $44,300 to $72,800 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee.

The actual pay offered may vary based upon, but not limited to : education, skills, experience, proficiency, performance, shift and location.

In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program.

RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer / partner discounts.

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off.

Join our team of dedicated professionals and contribute to our success in delivering high-quality products to our customers.

RRD is an Equal Opportunity Employer, including disability / veterans