Medical Assistant

Area of Interest : Allied Health

FTE / Hours per pay period : 1.0

Department : Outpatient Services

Shift : Monday- Friday Days, hours will vary

Job ID : 170450

Overview

Be Part of Something Bigger—Transform Lives, Strengthen Communities

At our Certified Community Behavioral Health Clinic (CCBHC), we don’t just treat symptoms—we care for the whole person. Our mission is bold : to deliver compassionate, integrated mental health and substance use services to those who need it most. As part of our dynamic team, you’ll work alongside primary care providers, peer specialists, and community partners to break barriers and bring real, lasting change to underserved communities.

Join us, and help redefine what behavioral health care looks like—person-centered, collaborative, and deeply impactful.

The clinical assistant assists provider and other clinical staff with obtaining basic vital information and preparing the patient for examination. Performs other tasks as required for patient centered care.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few :

Expect paid time off, parental leave, 401K matching and an employee recognition program .

Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Key Accountability

• Demonstrates competence in the clinical skills necessary to carry out assigned job duties.
• Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regular follow patients monitoring disease status.
• Answer questions and provide teaching to patients and family members.
• Provide appropriate and timely documentation in the patient’s electronic health record using standardized workflows and processes.
• Provide information to appropriate regulatory agencies (i.e. health department).
• Be aware of what is happening in clinic / department and the organization by attending clinic / department meetings, reading emails and regularly checking information on the organization’s intranet site.
• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
• Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
• Perform other duties as requested by Clinic Manager or Administrator to facilitate the smooth and effective operations of the office.

Basic UPH Performance Criteria

Qualifications

QUALIFICATIONS : Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education :

High school or vocational school graduate

CPR certification

Mandatory Reporter certification

Knowledge of medical terminology

Current CMA certification for certified medical assistant

Experience :

Computer data entry experience

Strong computer skills

Previous clinical experience in medical office

License(s) / Certification(s) :

Valid driver’s license when driving to any outreach locations

Knowledge / Skills / Abilities :

Strong interpersonal skills

Ability to work as a team member

Strong verbal and written communication skills

Ability to write, read, comprehend / speak fluent English

Other :

Use of usual / customary equipment used to perform essential functions of the position.