Sr. Development Support Engineer

Description of Job

Client is seeking a full-time Sr. Dev Support person, primarily focused project integrations for public safety applications and related systems.

This position assists with identifying, evaluating, implementing, and managing support requests and / or project tasks across the department in a technical environment.

Decision making responsibilities requires independent analysis evaluating, interpreting and determining non-standard solutions depending on job level.

Primary Job Duties : Development 60%

Development 60%

This position assists in the implementation, maintenance and support of essential applications for the Department of Public Safety. Duties included are :

• Design, code, and test computer software in a .NET framework. Perform application development for software debugging, scripting, source control, and change requests.
• Utilize SQL server on a VB.NET platform. Support and maintain configurations to in-house applications.
• Provide technical development tasks to integrate applications into the Enterprise Application environment
• Perform configuration management (COTS applications) in accordance with standards and best practices and further minimize defects through disciplined unit testing.
• Coordinate update releases and other system changes, contribute to the implementation of break / fix solutions, and update documentation and configuration information related to changes as needed throughout the life cycle.
• Collaborate with Business Analysts, Customers, Project Managers
• Handle simultaneous requests of varying complexity
• Adhere to Change Management policies and protocols established by Client, particularly related to implementing production system changes

Tier I and II Support - 25%

This position assists in providing technical support, which includes the use of Client's incident / change order system and the following activities :

• Follow up on resolved / closed tickets to ensure customer satisfaction.
• Provide support for hardware and software issues over the phone, in person and / or remotely.
• Provide resolution and assistance for current operating systems (Windows 10).
• Deploy new or rebuilt computers and technology equipment
• Provide answers to end-users by researching answers; assist with training, and guiding users through corrective steps by direct assistance.
• Collaborate with Network, Application, Database and Server teams to resolve issues during system upgrades and outages.
• Respond to and correct computer system (hardware) related issues
• Travel - May require travel to locations throughout the Denver metro.
• Provide resolution, assistance and limited training to standard supported applications : Productivity software, Internet Browser applications, Antivirus-Security programs, Proprietary applications and systems
• Receive and / or log service incidents into ticketing system.
• Document system architecture in Visio, Word, and Excel.
• Use established tools to track hardware and software assets.
• Share new documentation / information with Service Desk or appropriate IT groups.
• Assist in ensuring systems are patched and updated using enterprise tools

Organizational and Project Commitment - 5%

The position assists in implementing projects. This includes participating in team meetings and implementing project tasks and time tracking.

• Attend and complete all internal Client provided training and take advantage of professional development with manager approval.
• Share new knowledge with the team.

Other Duties as Assigned - 5%

MINIMUM QUALIFICATIONS :

• Education and Experience : Bachelor’s degree from an accredited institution in a field of study related to the work assignment, to include Computer Sciences, Computer Information Systems, other related technical degrees.
• Three year of professional experience in an occupational field related to the work assigned to the position to include Deskside Services support and Systems Administration in an Enterprise Environment.
• Experience administering / supporting Microsoft Office, Windows 10, and Active Directory.
• Experience working with and managing multiple priorities and tasks with follow-through.
• Demonstrate ability to establish and maintain effective working relationships with customers and other IT Teams.
• Experience in a wide range of computer technologies, monitoring hardware, software, and security topologies.
• Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in an infrastructure of a local area and wide area network.
• Knowledge of ticket-based incident support systems.
• Must possess excellent customer skills.
• Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.
• Demonstrate the ability to work in stressful environments with project deadlines.
• Familiarity of software development methodologies, standards, coding best practices and general debugging procedures. experience with SQL server and Oracle databases.

Familiarity with using SQL, PL / SQL, or T-SQL. .NET languages, HTML, Web Architecture.

• On-call Status : Will be required to fulfill on-call after hours support duties as needed by position.
• Driver's License : Incumbent must possess a valid, state-issued drivers' license, as periodic travel to various locations in the Denver metro may be required.

Preferred Qualifications :

• Experience supporting any of the following disciplines : Public Safety Applications, Law Enforcement, or Records
• Experience with Web design using Google Sites.

Pre-Employment Requirement

All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background / criminal check, and if applicable, must meet eligibility requirements for access to classified information.

APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

About APR Staffing

APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions and Data Resource Group.

Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.

Collaborating with our customers, we augment their workforce with technical and administrative professionals.