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Customer Service Representative

SNI Financial
Miami, FL, US
Full-time

We are currently working with a longtime company client located in the Doral / Medley area...they are a well-known distributor of vitamins and supplements.

Job Summary

The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.

Duties

  • Communicate with customers via phone, email, or in-person to provide information about products or services
  • Process orders accurately and efficiently
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Liaising with other departments such as operations, sales, and logistics to ensure smooth service delivery
  • Maintain a high level of professionalism and patience to establish a positive rapport with customers
  • Utilize computer systems to track customer interactions, record details of inquiries, complaints, or comments

Requirements

  • must have an understanding of the logistics, including common terminology, processes, and challenges, to provide informed and accurate assistance to customers.
  • Strong communication skills both verbal and written
  • Previous experience in customer service or a related field is required
  • Ability to type quickly and accurately
  • Sales experience is a plus

If you meet the above requirements and are interested in learning more please e-mail your updated resume to

[email protected]

and I will call you to further discuss. Enter Published Job Description Here

8 hours ago
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