Customer Service Call Center Representative
NOW HIRING!!! SEEKING EXPERIENCED CALL CENTER AND CUSTOMER SERVICE PROFESSIONALS FOR THE CONSUMER LENDING DEPARTMENT IN THE Johnston, RI OFFICE ! You will be responsible for answering calls providing product information and helping the customer by being informative empathetic and eager to quickly solve a customers problem.
APPLY NOW TO BECOME A PART OF OUR GREAT TEAM!
This role is NOT remote and would require you to work ON SITE
Schedule : Position is to work at least 1 weekend shift. Start times : mid afternoon late evening (looking for flexible candidates available for any set schedule between 8am-12am)
JOB RESPONSIBILITIES / TASKS :
- Identify and respond to customer inquiries by actively listening in order to determine their needs.
- Provide accurate information to customers as it relates to credit decisions based on applications submitted.
- Accurately track all calls from applicants / customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
- Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
- Ensure daily work / follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
- Adhere to all Call Quality and Operational standards and expectations
- Assist with any additional duties required to meet the business line needs.
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