Lead Cashier

About the role :

Assists with the coordination, execution and oversight of Front End operations and work. Operates cash register, processes and bags customer orders and performs carry-outs.

Responsible for till reconciliation and bank deposits. Provides exceptional customer service and contributes to a positive and collaborative team environment.

General Requirements :

Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store.

Seeks opportunities to exceed customer expectations and enhance the customer experience.

• Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department.
• Represents company values. Works cooperatively and positively with fellow team members.
• Gives and receives feedback in a constructive manner demonstrating company Speak Up culture.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies.

Contributes to store cleanliness, maintains equipment. Informs store / department management of any problems.

Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.

Position Responsibilities :

• Oversees department in the absence of department management team.
• Guides the work of department clerks, including daily planning and assigning of work, ensuring quality standards, training and coaching staff and overseeing their productivity.

Adapts approach for different learning styles among staff.

• Responsible daily department communication prior to each shift; produce codes, additions to Front End (FE) journal, changes to processes and any other information pertaining to department operations.
• Operates self-checkout or Point of Sale (POS) unit; cashiers, and bags customer purchases; performs carry-outs as needed.
• Cashiers and bags customer purchases; performs carry-outs as needed.
• May be assigned to train new staff on registers and self-checkout.
• Troubleshoots transaction and equipment issues on registers and self-checkout.
• Partners with management to maintain excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.

Includes general upkeep and ongoing maintenance and troubleshooting of equipment.

• Coordinates coverage to ensure consistent service levels; runs line chart ensuring that all FE staff receive breaks and lunches, calls for back-up as needed and responds to account for call-outs.
• Ensures department follows cash handling and register, POS or self-checkout operations. Processes returns per policy and assists cashiers with complex returns.
• Ensures department follows cash handling and register operations. Processes returns per policy and assists cashiers with complex returns.
• Maintains adequate supply of cash. Sells change as needed throughout the day. Maintains FE bank per department guidelines.

Prepares daily bank deposits and cash / coin order with accuracy.

• Performs tasks associated with period end, including safe audit and other money-handling tasks as assigned.
• Ensures department complies with alcohol sales regulations.
• Follows company procedures for processing invoices, transfers and credits.
• Assists with the maintenance of FE Resource Guide to ensure cashier accuracy.
• May assist management in other activities, such as scheduling, hiring and performance reviews.
• Maintains awareness of current ads, promotions, holidays and events. Plans for weekly ads, events and holidays using tools and reports.
• Tools and Equipment Used (not all inclusive) : This position may be required to use the following tools and equipment : baler, hand truck, POS, industrial kitchen equipment (i.

e. blast chiller, grill, knives / blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.

This position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift.

Sitting seldom required.

• Continuously required to : lift 1-10 pounds; push / pull 1-10 pounds; use arms, hands and wrists; grasping / squeezing
• Frequently required to : lift 11-20 pounds; twist; reach below shoulder
• Occasionally required to : carry 1-50 pounds; push / pull 11-20 pounds; bend / stoop; crouch / squat; reach at / above shoulder
• Performs other tasks and duties as assigned.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company.

New Seasons Market / New Leaf Community Markers reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

What you Bring as a Candidate :

• Previous customer service, food service, retail or grocery experience preferred.
• Knowledge of retail Front End Departments / Lead Cashier experience highly preferred.
• Previous supervisory or management experience highly preferred.
• Entry level to high level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software required.

Physical and Environmental Work Space : Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures.

There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.