Job Description
Job Description
We are seeking a Customer Service Representative to join our team!
Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you.
Why you should join Planet Fitness :
- Great growth opportunities - we are a dynamic and growing company
- Set Schedule
- Medical, Dental and Vision insurance benefits (Full Time positions only)
- Employee Referral Bonus Program
- Following 120 days of active employment, you will be eligible for a .50 cent increase.
- FREE Black Card Membership
- 401(k) with generous employer match
- Profit sharing program!
- A sparkling clean work environment (where we all pitch in to keep the club pristine!)
- Contribute to changing people's lives every day by helping us create a healthier Planet
- Work hard play hard with an amazing group of talented, dynamic team members
- Employee Assistance Program (EAP)
As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!
Some of your responsibilities will include :
- The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.
Qualifications and Physical Demands :
- Must be 18 years of age or older.
- Punctuality and reliability is a must.
- Customer service experience preferred.
- Continual standing and walking during your shift.
- Continual talking to members and potential members in person and on the phone during your shift.
- Must be able to lift 45 pounds.
- Must have a satisfactory background check.
Joining the Planet Fitness family means being part of a company that cares about bettering the health and wellbeing of our communities.
It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong.
It means encouraging professional growth and development. It means making true, lasting connections with you co-workers.
It means creating a positive impact in our local communities through our Judgement Free Generation philanthropic initiative.
It means being part of a brand that you can be proud of!
Equal Opportunity Employer
Customer Service Representative, Overnights
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative
The Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. Customer service experience preferred. This involves working in a fast-paced call center environment to establish contact with customers to negotiate paym...
Customer Service Representative
Customer Service Representative Role. The Customer Service Representative role is our way of introducing you to the insurance industry via the insuretech space. This customer service position serves as a launching point into a career of learning and growing with Innovation Group. At least two years ...
Customer Service Representative Part Time
The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!. Customer Service Representative. The customer service representative will check in members, provide tours of the club and sign...
Customer Service Representative / Lot Attendant
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Location:4N221 84th Ct, Hanover Park, Illinois 601...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative, Overnight
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Overnight Member Service Representative
Essential Duties and Responsibilities.Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.Stock locker rooms with proper supplies/paper products.Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.Foll...
Customer Service Representative - Remote
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...