Job Description
The Contact Center Receptionist is a supportive position that directs phone calls to appropriate stores or individuals at Dunn Lumber.
This position answers incoming calls, handles certain customer inquiries, and routes customers to the appropriate party based on their stated reason for calling.
Receptionists will answer about 40 calls per hour during the peak summer months.
Qualifications
Employees must possess the ability to perform the following duties :
- Answer and direct calls to sales groups, leadership teams, or a specific employee
- Efficiently operate a multi-line phone system
- Maintain calm in difficult situations
- Adeptly manage multiple priorities
- Conduct oneself in a manner consistent with Dunn Lumber’s core values
- Other duties as assigned
To perform this job successfully, an individual should have competent typing skills, proficient in general computer operations, and a clear and pleasant speaking tone over the phone.
Prior experience using multi-line phone systems is preferred.
Additional Information
Full-Time employees are eligible for the following benefits :
- 100% covered monthly premiums for medical, dental, vision and prescriptions
- Health Savings Account with monthly company contributions
- 401(k) retirement benefit with company match
- Paid Time Off
- Employee Discount
- Profit Sharing and Annual Incentives
Additional benefits offered to all employees are available.
Dunn Lumber Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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