Client Success Manager

Job Description

Job Description

Job Title : Client Success Manager

Location : Denver, CO

Industry : Technology / Software

Pay : $23-$28 per hour

Contract to hire

About Our Client : Our client is a leading technology firm specializing in creating and maintaining software solutions for new employee onboarding and compliance.

They are dedicated to delivering personalized technology with exceptional customer service, fostering long-term growth, and maintaining high standards of integrity and transparency.

Job Description : We are seeking a technically skilled Client Success Manager to join our client's team. This role is pivotal in managing client relationships, ensuring successful onboarding, and providing ongoing support to enhance the overall customer experience.

The ideal candidate will be driven, analytical, and proficient in using software to address client needs.

Key Responsibilities :

• Customer Onboarding : Act as the main point of contact for new clients, facilitating their onboarding and ensuring a seamless integration.
• Training & Support : Provide training to clients on the platform and offer ongoing support post-implementation.
• Team Collaboration : Partner with Project Management, Technical, and Operations teams to tailor the software platform to client specifications and resolve technical issues.
• Client Engagement : Monitor and assess client engagement, offering feedback to improve products and services.
• Growth Strategy : Develop strategies to maximize client value and drive customer base expansion.

Qualifications :

• Technical Experience : Background in Business to Business (B2B) sales, with experience in a Software as a Service (SaaS) environment preferred.
• Communication Skills : Excellent verbal and written communication abilities.

Additional Details :

• Work Schedule : 8 : 00 AM - 5 : 00 PM, Monday to Friday fully in-office
• Travel : Occasional travel for conferences or sales meetings
• Parking : Not provides

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.