Acting Lead Supervisor I

Acting Lead Supervisor I Coach

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to lastfor you to be yourself in.

Coach is part of the Tapestry portfolioa global house of brands committed to stretching whats possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Lead Supervisor role is an integral part of the stores overall success; modeling the behaviors needed to directly impact all aspects of our Companys business : Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Sample of tasks required of role :

Sales :

• Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
• Endorses, models, and develops team to deliver Coachs Selling and Service expectations
• Enforces sales strategies, initiatives, and growth across all categories
• Works with Store Manager(s) and / or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
• Productivity Management : holds sales team accountable for personal sales
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
• Builds credibility and trust with team, as well with customersserving as a personal fashion advisor to deliver business results
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coachs Guide to Style
• Acts as a brand ambassador in the local market / mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
• Sensitive to customer and team needs and tailors approach by reading cues

Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and / or District Manager as appropriate

Develops both self and individual product knowledge skills and remains aware of current collections

Understands the positive sales impact staffing has on the business and recruits accordingly

Coaches, develops, and motivates the team on a daily, weekly, and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth

Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development

Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

Operations :

Competencies required :

Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in his / her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Managerial Courage : Doesnt hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Additional Requirements :

Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic