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Principal Systems Administrator - Helpdesk Sys Admin (25-501)
Principal Systems Administrator - Helpdesk Sys Admin (25-501)Northrop Grumman Corporation • Colorado City, TX, US
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Principal Systems Administrator - Helpdesk Sys Admin (25-501)

Principal Systems Administrator - Helpdesk Sys Admin (25-501)

Northrop Grumman Corporation • Colorado City, TX, US
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RELOCATION ASSISTANCE : No relocation assistance available

CLEARANCE TYPE : Top Secret

TRAVEL : Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come.

Northrop Grumman Space Systems—Launch and Missile Defense Systems offers an excellent opportunity for a Principal Systems Administrator – Helpdesk Sys Admin to join our team of skilled and diverse professionals.

This role, based at Schriever Space Force Base in Colorado Springs, CO, is crucial in supporting the U.S. President, the Secretary of Defense, and combatant commanders at strategic, regional, and operational levels.

The Command and Control, Battle Management, and Communications (C2BMC) program is a crucial component of the Missile Defense System.

The individual in this role will serve as the primary point of contact for all user interactions and issues, providing support through in-person visits, secure phone calls, email, and instant messaging.

Position Overview :

The C2BMC program provides a vital operational platform that enables the U.S. president, the Secretary of Defense, and combatant commanders at strategic, regional, and tactical levels to systematically plan missile defense operations, monitor battle progress, and actively control networked sensors and weapon systems to meet global and regional mission objectives.

Essential Functions :

  • Reset user passwords
  • Troubleshoot user VDI issues
  • Install and troubleshoot applications for users
  • Troubleshoot user thin client problems
  • Collaborate with the Active Directory team and compliance / patching admins to update processes and procedures
  • Monitor dedicated helpdesk phone lines and chat to handle requests from the C2BMC-G team
  • Route user requests to the appropriate team for assistance

Basic Qualifications :

  • A Bachelor's Degree in Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field from an accredited university is preferred, along with 5 years of experience; or a Master's degree in a related field with 3 years of relevant work experience; or 9 years of relevant work experience may be considered as an alternative to a degree
  • Applicants must have a current, active in-scope DoD-issued Top Secret security clearance at the time of application, which is required to start with the eligibility for SCI and SAP
  • Candidates with an active DoD 8140 certification at IAT Level II or higher are strongly preferred at the time of application.
  • Create domain accounts and manage restricted security group additions
  • Experience in system administration for both Windows Server and Linux operating systems
  • Experience with troubleshooting and resolving technical issues for users in an enterprise environment
  • Experience with Active Directory, including user management, creating and applying security groups, and implementing and applying group policies against user and computer objects
  • 3 to 4 years of experience supporting users in an enterprise-level system
  • Some experience with writing standard operating procedures (SOP) documentation
  • Comfortable engaging professionally with users and customers in an IT service environment, including via phone, email, IM, and face-to-face interactions
  • Experience installing and troubleshooting Windows and Linux applications
  • Familiar with using a help desk ticketing system to record work performed and details for future reference
  • Ability to write and edit technical documentation of processes and procedures in solutions like Atlassian Confluence

    • Preferred Qualifications :

  • Familiarity with scripting languages like PowerShell, Bash, Python, and automation tools such as Ansible
  • Experience with using a help desk ticketing system for recording details of work performed and tracking information for future reference
  • Ability to develop documentation, including standard operating procedures (SOPs) for complex technical solutions and processes, using enterprise tools such as Atlassian Confluence
  • Experience supporting users in an enterprise-level system, showcasing your ability to resolve complex technical issues and deliver effective solutions
  • Experience in designing, developing, and maintaining Ansible playbooks, roles, and modules
  • Prior experience with a hyperconverged on-premises cloud platform such as Nutanix or VMware
  • Experience with Windows 10 / 11 administration in an enterprise setting
  • Experience with Red Hat 7, 8, and 9 in an enterprise environment
  • Microsoft Active Directory for tasks like creating or updating users

    • What We Can Offer You :

    Northrop Grumman offers a comprehensive benefits package and a work environment that promotes your growth, supporting both employees and the company's success.

    The benefits provided by Northrop Grumman offer flexibility and control, allowing you to select options that best meet your needs and those of your family.

    Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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    System Administrator • Colorado City, TX, US