Record Retriever

Job Description

Job Description

Description :

We are hiring for our Records Department . This is an entry-level position in which you must show great attention to detail and possess strong phone and computer skills. The position requires a heavy emphasis on the phone with medical providers, great organizational skills are a must!

We are seeking bilingual (Spanish and English) speakers. The company will provide in-depth training to the right candidates. We are here to help you succeed and will reward you as you grow within our team!

This position is fully remote within Puerto Rico territory.

Responsibilities

• Requesting and collecting medical records and bills from health care providers, such as a Physician’s office or hospital.
• Following up on the request sent weekly. Once received, perform data entry services to place the relevant information in a secure database.
• Manage large amounts of incoming and outbound calls. Identify and assess customers' needs to archive satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods / tools.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits : follow up to ensure resolution. Follow communication procedures, guidelines, and

Requirements :