Security Manager

Job Description

Job Description

SUMMARY

The Security Manager is responsible for creating and implementing practices that promote a safe and friendly environment for the team members, guests, and vendors, while protecting company funds and physical property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works with the Director of Operations to develop and maintain consistent policies and procedures.
• Coaches and guides department leadership and team members to meet department goals and maintain a high level of guest service and internal service standards. Motivates team members for continuous improvement and sets expectations regarding performance standards.
• Effectively schedules to meet business demands and manage labor costs.
• Interviews, selects, and trains new Security team members.
• Maintains a high level of confidentiality and professionalism.
• Maintains a working knowledge of the company’s facilities, as well as special events on property.
• Interacts with guests and team members in a positive, professional manner.
• Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained.
• Responds to common inquiries or complaints from guests, regulatory agencies, or members of the business community. Resolves guest complaints in a timely and positive manner.
• Maintains accurate and timely performance management documentation including both corrective and positive feedback for all members of the Security team. Ensures department supervisors are trained, coached and accountable for providing timely written and verbal feedback to team. Ensures timely administration of team member evaluations.
• Responsible for the accuracy and thoroughness of departmental records and reports.
• Steps in as a working manager whenever staffing levels or business demands require.
• Works the required work schedule, which may include nights, weekends, and holidays.
• Works physically onsite to manage business and interact personally with team members, vendors, and guests.
• Accepts identification as necessary to ensure compliance with state and federal gaming regulations.
• Responsible for maintaining a consistent, regular attendance record.
• Ensures all safety standards are met and possible safety hazards are quickly resolved.
• Is a role model and champion of Prairie Flower Casino’s Mission and Values.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.