CUSTOMER SERVICE REPRESENTATIVE (SPECIALTY SERVICE)

Customer Service Representative (Specialty Service)

12088 We are Farmers!

We are more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce.

We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships.

Helping others in their time of need isnt just our business its our culture! We are Farmers!

Work Schedule

Start Dates : Monday, April 11 and Monday, April 25

Work Hours : 8 : 30am-5 : 00pm Pacific time; Monday-Friday

Note : shift days / times are subject to change based on business needs. Full departmental hours are 5 : 45am-5 : 00pm Pacific time.*

Location

This position will be virtual / work-from-home. Candidates must live within the state of Arizona and have access to stable internet and a quiet workspace.

Job Summary

• Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts.
• Utilizes competencies and skills to provide a positive customer experience.

Essential Job Functions

• Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers.
• Reviews problems and communicates with appropriate personnel to obtain information when necessary.
• Responds to customer inquiries through appropriate mediums.
• Attains performance level standards as outlined in performance objectives.
• Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.
• Stays current with relevant product(s).
• Understands and strives to support organizations overall strategy.
• Models Farmers core values.
• Performs other duties as assigned.

CORE COMPETENCIES

• Business Results : Meets individual performance, metrics and goals.
• Innovation : Identifies and suggests innovative process changes to support business practices.
• Communication : Above average written and verbal communication skills.
• Job Knowledge : Intermediate billing, underwriting guidelines and policy processing.
• Team Work : Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.

Physical Actions

Besides some sedentary work, job duties require some or all of the following physical activities : Standing, carrying / lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing. Physical Environment

Required job duties are normally performed in a climate- controlled office environment Education Requirements

• High school diploma or equivalent required.
• Bachelor's degree preferred.

Experience Requirements

Proven competency performing Customer Service Representative essential job function and special skills or relevant experience.

Special Skill Requirement

• Critical Thinking
• Advanced conflict resolution skills
• Consistently meeting or exceeding performance measurement goals

Salary

Pay ranges between $16.70-$19.50 an hour and is determined based on geographic location and call center / insurance experience.

Job Location(s) : US - AZ - Phoenix-23800

and !