Job Description
Job Description
ZK Technology LLC is looking for an Account Manager to create long-term, trusting relationships with our existing customers.
The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
What does an Account Manager do?
Account management responsibilities include developing strong relationships with existing customers, connecting with key business executives and stakeholders and preparing sales reports.
Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Support, Logistic and Product Development departments) to improve the entire customer experience.
If you are familiar with account management software (CRM), have a flair for client communication and understand customer behavior, we’d like to meet you.
Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
Ultimately, a successful Account Manager should collaborate with Business Development Manager to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.
Responsibilities
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with key accounts and customer stakeholders
- Ensure the timely and successful processing of sales orders, queries according to customer needs and objectives
- Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and / or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. monthly, quarterly, yearly sales results forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM ) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- BA / BS degree in Business Administration, Sales or experience relevant field
Candidates currently residing in New Jersey and interested in relocating to Florida are encouraged to apply, as our new corporate headquarters in Tampa, Florida, is set to open soon.
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