Claims Supervisor

Russell Tobin's client is hiring a Claims Supervisor in Irwindale, CA

Employment Type : Contract

Location : Onsite - Irwindale, CA 91702

Schedule : Mon-Fri - 8am-5pm

Pay rate : $28-30 / hr

Responsibilities :

• Supervise daily operations of in-person claims advisor teams at the support center.
• Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers.
• Monitor team performance, customer interactions, and adherence to claims intake protocols.
• Provide coaching, real-time support, and conflict resolution for front-line staff.
• Escalate complex or sensitive customer issues to appropriate internal teams.
• Collaborate with program leadership to maintain service levels and meet KPIs.
• Maintain detailed documentation of team activities, customer feedback, and operational metrics.
• Ensure compliance with safety, privacy, and utility-specific policies.

Requirements :

Nice to have :

Benefits that Russell Tobin offers :

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.