Medical Respite Program Coordinator

Job Description

Job Description

Join a Meaningful Profession with Mercy Haven!

Discover the difference between a job and a fulfilling career by becoming a vital part of Mercy Haven's mission. We are dedicated to providing homes and services to diverse populations in crisis, including those living with mental illness, homeless families, veterans, domestic violence victims and the elderly. Recognized as a Newsday Top Workplace on Long Island for three years, we invest in our employees' success.

The Program Coordinator serves as the primary case management and program operations lead for the Medical Respite program. This role is responsible for coordinating client care and ensuring that individuals experiencing homelessness receive safe, supportive, and medically appropriate services.

POSITION RESPONSIBILTIES

• Conduct comprehensive client intake assessments, eligibility screening, and triage including at site and in the community
• Develop, implement, and monitor individualized care plans in collaboration with medical, behavioral health, and social service providers.
• Provide ongoing case management to address medical, behavioral health, social, and housing needs.
• Facilitate discharge planning and ensure warm hand-offs to community resources, including permanent housing, primary care, and supportive services.
• Track client progress, document services provided and maintain accurate records in compliance with regulatory and funder requirements.
• Support staff in managing complex cases, crisis situations, and client advocacy.
• Oversee daily operations, including client admissions, discharges, and service delivery schedules.
• Coordinate with program leadership and clinical staff to maintain optimal program flow and occupancy.
• Manage resources, supplies, and operational logistics to support program delivery.
• Ensure adherence to safety protocols, infection control procedures, and organizational policies.
• Collect and analyze program data related to client outcomes, service utilization, and operational efficiency.
• Monitor key performance indicators (e.g., length of stay, readmission rates, client satisfaction).
• Collaborate with hospitals, shelters, healthcare providers, and social service agencies to coordinate referrals and client care.
• Serve as a point of contact for community partners regarding case management and program operations.
• All other duties as assigned

POSITION REQUIREMENTS

POSITION RELATIONSHIPS

Reports to : Administrator

SCHEDULE : Monday- Friday 8 : 30am-4 : 30pm with on-call responsibilities

PAY RATE : $22.00 per hour

LOCATION : Bayport, NY

Learn more at mercyhaven.org!

MERCY HAVEN IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE ON THE BASIS OF RACE, RELIGION, GENETIC PREDISPOSITION, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, SEX, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW.

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