Customer Relationship Management (CRM) Senior Analyst

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Job Description

ABOUT THE ROLE :

A dynamic and visionary individual is sought to join our organization as a highly engaged member of the Commercial Operations and Business Solutions Organization.

As a key team member in COBS, the Senior Analyst, CRM Business Solutions will be engaged in transformative initiatives. They will be an integral member of a culture that fosters continuous improvement, adaptability, and growth.

The ability to effectively collaborate with stakeholders and COBS teammates, combined with problem-solving skills, and an enterprise mindset, will be paramount to success in this role.

The ability to embrace change and desire to achieve organizational objectives is critical. Passion for growth, coupled with a desire to support our business, will be instrumental in shaping our future and ensuring its continued success in a rapidly evolving marketplace.

The Specialist, Field Platforms is responsible for establishing and maintaining excellence within the Customer Relationship Management System (CRM) for an assigned Therapeutic Area / Business Unit.

Product launch experience in the Life Sciences industry is particularly valuable, as well as the ability to act as a liaison, and effectively partner with key business stakeholders, IT implementation team, and other integrated stakeholder groups (Field Sales Reporting, MDM, Data Management, Marketing, Compliance, and Home Office Reporting).

This is primarily a business-facing (and user-facing) role, requiring the ability to build strong relationships and speak "business" and "technology" to the appropriate audiences.

The ideal candidate will need the ability to identify gaps, know when to leverage technical expertise for execution, and focus on achieving functional goals.

Strong written and oral communications skills are a must, as is the ability to prioritize and manage multiple competing requests at once under potentially aggressive timelines.

ACCOUNTABILITIES

• Responsible for the development, launch and continued improvement of the CRM Platform for respective business unit(s).
• Develops accurate, complete requirements, transforming these potentially complex business asks into value- add business (system and process) solutions / capabilities.
• Develops business unit specific plans / roadmaps, utilizing inputs from various sources (vendor metrics / KPIs, Field Surveys, and business unit contacts).

Responsible for the measurement (KPIs) for these plans.

• Serve as the primary escalation point and subject matter expert for issues and questions relating to CRM. Uses deep knowledge and expertise of the respective systems to be able to effectively answer questions, provide support, and ensure quality and adoption.
• Responsible for supporting the day to day CRM operational processes,ensuring quality CRM data and CRM functionality for assigned Business Unit(s).

Responsible for identifying stakeholders, risks, opportunities (e.g. performance improvements) and make recommendations as needed.

• Effectively manages vendor relationships, ensuring that timelines and data quality are maintained.
• Executes UAT scripts for both the CRM platform, as well as overall Data Validation for CRM.
• Creates documentation and training materials, and will conduct training for new hires, launches, and releases as needed.
• Participates in two-way Vendor partnerships that result in increasing operational efficiencies and better services.
• Actively engages in personal development plans and training to build expertise and achieve business objectives.
• Embraces an agile mindset and spirit of innovation.

CORE ELEMENTS RELATED TO THIS ROLE

The individual must be self-motivated, a team player, have excellent verbal and written communication skills and possess the ability to manage simultaneous projects, prioritizing based on business criticality / needs.

Technical / Functional (Line) Expertise

Able to learn technical details of the administration, configuration, capabilities and management of Veeva CRM, and to obtain and retain a Veeva CRM Administrator certification (training will be provided)

Leadership

• Building the ability to work across functions
• Building the bility to present information clearly and with confidence with coaching / direction
• Working to be a strong communicator, able to convey both ideas and data, verbally and in writing
• Proven skills as an effective team player who can engender credibility and confidence within the team and with their stakeholders
• Embraces and demonstrates a diversity and inclusion mindset and role models these behaviors for the organization

Decision-making and Autonomy

• Has autonomy to make thoughtful decisions for their own work.
• Ability to make decisions that impact their services
• Accountable for decision making within their domain. Engages the support of their manager as needed
• Partakes in sharing input and collecting diverse input from multiple constituents and stakeholders to drive innovative solutions
• Ability to incorporate feedback into decision making process

Interaction

• Is begging to demonstrate solutions-oriented thinking
• Supports a culture of performance, accountability, simplicity, empowerment, external orientation and curiosity.
• Navigates the changing external and internal environment
• Collaborates with business partners and is starting to demonstrate the ability to resolve conflict in a constructive manner
• Ability to build partnerships with team members

Innovation

• Comfortable bringing forward innovative solutions
• Ability to suggest innovative solutions to improve their work
• Building the ability to identify areas for process and systems innovation and suggest or implement change that will enhance the overall effectiveness of the team or service

EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS :

• Minimum BS / BA degree with MS / MBA preferred
• Minimum of 3 years of experience in the pharmaceutical, immunology, biologic / biotech, or medical device industries.
• Ability to set priorities for themselves to deliver on deadlines
• Strong interpersonal, communication, and skills necessary to engage across a team
• Ability to demonstrate strategic and critical thinking, as well as problem solving skills
• Organizational, planning and project management skills
• Ability to build health care business acumen with a comprehensive understanding of the pharmaceutical industry desired.

More about us :

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs.

Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do.

We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location : Lexington, MA

Lexington, MA

U.S. Base Salary Range :

$84,000.00 - $132,000.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and / or from which they will be performing the job.

The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and / or long-termincentives. U.S.based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.

U.S.based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Lexington, MA

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time