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IT Customer Service Analyst

IT Customer Service Analyst

Gardner Resources Consulting, LLCKingston, PA, US
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Job Description

Our client is looking for an on-site IT Analyst in Pennsylvania for the following schedule :

  • Wednesday - Thursday 3 : 00 PM ET- 1 : 30 AM ET.
  • Friday 2 : 00 PM ET – 12 : 30 AM ET.
  • Saturday 12 : 00 PM ET – 10 : 30 PM ET

Responsibilities :

  • Troubleshoot, diagnose, and resolve technical issues; escalate as needed.
  • Proactively monitor systems and perform preventative maintenance.
  • Document, resolve, and close service tickets within SLAs.
  • Support and maintain equipment on-site and remotely; move / install printers, monitors, and related devices.
  • Provide 24 / 7 on-call support as assigned.
  • Complete project and change control tasks independently.
  • Collaborate with team members to identify root causes and create procedures for prevention.

    • Required Qualifications :

  • 2+ years hands-on IT desktop support in a Windows environment.
  • 1+ year remote desktop support using tools like Splunk, SplashTop, GoToAssist, or RDP.
  • 1+ year printer support (Zebra, Ricoh, HP, Canon, Lexmark).
  • Ability to lift / move up to 50 lbs. and work overhead as needed.
  • Strong troubleshooting / problem -solving with OS, hardware, and software.
  • Flexible for varied training schedule (first 4 weeks).
  • 100% on-site; ~25% travel; reliable transportation.

    • Preferred :

  • 2+ years desktop support in a production environment.
  • Strong communication and customer service focus.
  • Bachelor’s degree + 3+ years hands-on support.
  • Certifications : MCSE, MCP, A+, Sec+, Network+.
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