Case Manager I

Benefits

Compensation : $24.15 - $26.39 / hour. We offer excellent benefits including : medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families;

our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer.

Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

• Outreach, via telephone and in person at LifeLong, community and residential sites, to patients who meet case management program eligibility criteria or are prioritized by LifeLong for this service
• Proactively meet and engage with patients to build effective relationships and assess strengths and needs through use of standard intake, screening tools, and health and social services records review
• Actively involve patients and caregivers, as appropriate, in designing and delivering services, including development of care plans, assuring alignment with patients’ values and expressed goals of care
• Provide and facilitate referrals for internal and external resources, and collaborate with the patient to complete required applications, forms, or releases of information
• Maintain a patient caseload in accordance with LifeLong standards for the specific population served or site requirements
• Utilize data registries and reports to manage caseload, meet program requirements, maintain grant deliverables, and promote high quality care
• Provide health education and training to patients, including but not limited to, harm reduction and disease risk-mitigation strategies that empower patients to manage their own health and wellness (.

overdose prevention, mitigating spread of communicable diseases)

• Assist patients with accessing and retaining public benefits and insurance (. MediCal, SSI / SSDI, CalFresh, General Assistance, etc), and affordable / subsidized housing
• Respectfully and routinely communicate with patients, their care team members, external partners, and identified social supports
• Maintain knowledge of patients’ medical / behavioral health treatment plans and facilitate utilization of services by providing resources such as accompaniment, transportation, in-home care, reminder calls etc.
• Participate in team meetings to coordinate care, support patient goals, and reduce barriers to accessing services
• Advocate on behalf of patients to get their needs met and / or support patients to learn advocacy strategies for themselves.
• Keep current on community resources and social service supports to effectively serve the target population
• Document patient contacts / services in required data systems (EHR, HMIS according to LifeLong policy
• Specific activities may vary depending on the requirements of the program and funder
• Promote diversity, equity, inclusion, and belonging in support of patients and staff
• Represent LifeLong positively in the community and advocate on behalf of underserved populations

Qualifications

• Commitment to working directly with low-income persons from diverse backgrounds in a culturally responsive manner
• Commitment to harm reduction, recovery, housing first, age-friendly and patient centered care
• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change while maintaining a positive attitude
• Excellent interpersonal, verbal, and written skills
• Ability to prioritize tasks, work under pressure, and complete assignments in a timely manner
• Ability to seek direction / approval on essential matters, yet work independently, using professional judgment and diplomacy
• Work well in a team-oriented environment
• Conduct oneself in external settings in a way that reflects positively on your employer
• Ability to be creative, mature, proactive, and committed to continual learning and improvement in professional settings

Job Requirements

• High School diploma or GED
• At least one (1) year of work or the equivalent of volunteer experience in a community-based health care or social service setting
• Previous work or volunteer experience providing services to persons with complex health and / or social services needs
• Proficient skills using Microsoft Office applications like Word, Excel, and Outlook, as well as the ability to work in and / or manage databases
• Access to reliable transportation with current license and insurance

Job Preferences

• Bachelor’s Degree in Social Work, or another Health or Human Services field
• Work or lived experience in area(s) relevant to the population to be served : . perinatal, homelessness, recovery, criminal justice, elder care, palliative and end-of-life care, or behavioral health
17 days ago