Outreach and Entitlement Specialist Supportive Housing

Job Title : Outreach & Entitlement Specialist Supportive Housing

Position Status : Full-Time

Position Classification : Non- Exempt

Remote : No

Department : Integrated Care & Outreach

Immediate Supervisor : Integrated Care & Outreach Coordinator

Salary : $55,000 / annually

Job Summary :

The Outreach & Entitlement Specialist plays a vital role in connecting underserved individuals and communities to essential services and benefits. This position is responsible for conducting targeted outreach, building trust with clients, and assisting them in navigating complex systems to access public entitlements such as healthcare, housing, food assistance, disability benefits, and other social services.

The specialist works collaboratively with internal teams and external partners to identify eligible individuals, assess needs, and provide hands-on support throughout the application and enrollment processes. This position is responsible for assisting with the monitoring and recertification process for entitlements for individuals residing in a supportive housing setting. This role requires strong interpersonal skills and a deep understanding of local, state, and federal entitlement programs.

Supervisory Duties :

This position has no supervisory duties.

Essential functions : Percent of time :

Outreach & Entitlements 80%

• Throughout the outreach process serves as a helpful, supportive, and nonjudgmental resource for community members.
• Build relationships with clients to understand their needs and barriers to accessing services.
• Assist clients in completing applications for public benefits and entitlements.
• Provides advocacy and transportation assistance as required for entitlements appointments.
• Assure that disability verifications are obtained for all residents prior to admission.
• Assists with obtaining any documentation for move in.
• Assists team with client apartment set-up and move in as needed.
• Completes move in paperwork, including entitlement assessment.
• Attend in person and / or participate in referral status meetings.
• Monitor hospitalizations and discharges in relation to entitlements.
• Collaborate with service providers, case managers, and government agencies to coordinate care and referrals.
• Stay current on changes in eligibility criteria, program guidelines, and available resources.
• Conduct outreach in community settings, shelters, clinics, and other relevant locations.

Data Management / Administrative 15%

Any other job responsibilities directly assigned to you by your supervisor. 5%

Education :

Associate's degree in human services, public health, or related field (or equivalent experience), plus one year experience working in a customer service role.

Required Skills / Abilities :