Complex Claims Specialist - Cyber, Technology, Media & Crime

Job Type : Permanent

Permanent

Build a brilliant future with Hiscox

Bring your Passion and Enthusiasm to our Team! We are a fun, innovative and growing Claims team where you'll get the opportunity to learn multiple insurance products and interact with business leaders across the organization.

Position : Complex Claims Specialist, Cyber / Technology / Media / Crime

Band : II

The Role :

The Complex Claims Specialist is a high-level adjuster role that adjudicates assigned cyber, technology errors and omissions, media and crime claims within given authority and provides operational support to the claims team. This person also :

• Adjusts and resolves complex to severe claims that includes all phases of litigation
• Manages and directs work of counsel and experts on claims
• With minimal supervision, drafts complex coverage letters, including reservation of rights and denial letters
• Reviews and analyzes claim documentation and legal filings
• Drives litigation best practices to lead defense strategy on litigated files
• Uses superior knowledge and experience to affect positive claim outcome via investigation, negotiation and utilization of alternative dispute resolutions
• Identifies emerging exposures and claims trends
• Identifies suspected fraudulent claims and tracks with special investigations unit
• Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities
• Develops content and conducts training for claims team and underwriters as requested

The Team :

The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise.

The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners.

With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox's strong brand built on a long history of outstanding claims handling.

Requirements :

5+ years of claims handling experience. A JD from an ABA accredited law school may be considered as a supplement to claims handling experience Proven ability to positively affect complex claims outcomes through investigation, negotiation and effectively leading litigation Advanced knowledge of coverage within the team's specialty or focus Advanced knowledge of litigation process and negotiation skills Excellent verbal and written communication skills Advanced analytical skills B.

A. / B.S degree from an accredited College or University, JD degree from an ABA accredited law school is preferred

Additional Factors Considered :

Ability to act as a subject matter expert within team Demonstrated ability to work independently with minimal oversight Experience attending and leading mediations, arbitrations and trials Demonstrated ability to advance product innovation or develop a greater understanding of other aspects of the business through training or other relevant projects Well-organized and responsive Demonstrates courage in addressing and solving difficult or complex matters with insureds, attorneys and brokers Demonstrated steps taken toward additional certifications by an approved authority such as a CPCU, ARMS or AINS designation Commitment to professional development and learning demonstrated by at least 5 hours of continuing education related to insurance topics through Success Factory, Hiscox in-person or video conference training sessions, or other in-person seminars or webinars.

What Hiscox USA Offers

• Competitive salary and bonus (based on personal & company performance)
• Comprehensive health insurance, Vision, Dental and FSA (medical, limited purpose, and dependent care)
• Company paid group term life, short-term disability and long-term disability coverage
• 401(k) with competitive company matching
• 24 Paid time off days with 2 Hiscox Days
• 10 Paid Holidays plus 1 paid floating holiday
• Ability to purchase 5 additional PTO days
• Paid parental leave
• 4 week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace to support employees' mental health and wellbeing
• Recipient of 2021 Cigna's Well-Being Award for having a best-in-class health and wellness program
• Dynamic, creative and values-driven culture
• Modern and open office spaces, complimentary drinks
• Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation

Work with amazing people and be part of a unique culture

Salary range - $120,000 - $155,000

LI-EA1

Work with amazing people and be part of a unique culture