Membership Sales Advisor
Job Description
Job Description
About Us : At Under Par Golf Lab, we pride ourselves on offering an exceptional golfing experience and outstanding service to our members.
Enjoy practicing and competing with family or friends at the best indoor golf performance facility in the Carolinas! You don’t have to be a professional athlete to have access to premier Trackman simulators, Puttview stations, tour-preferred fitness equipment, or specialized golf training.
Job Overview : We are seeking a motivated and customer-focused Membership Associate to join our team. The ideal candidate will have excellent interpersonal skills, a passion for customer service, and a strong understanding of the golf industry.
This role is crucial in managing member relations, handling inquiries, and supporting the growth and retention of our membership base.
Key Responsibilities :
- Member Relations : Serve as the primary point of contact for prospective and current members, addressing inquiries, providing information, and resolving issues promptly and professionally.
- Membership Sales : Promote membership benefits and assist potential members through the sign-up process, including conducting tours, explaining membership packages, and processing applications.
- Member Retention : Implement and manage programs to enhance member satisfaction and retention, including regular follow-ups and feedback collection.
- Event Coordination : Assist in organizing and executing member events, tournaments, and social functions, ensuring high levels of engagement and satisfaction.
- Administrative Tasks : Maintain accurate member records, process renewals and updates, and handle various administrative duties related to membership services.
Qualifications :
- Experience : Previous experience in a customer service or membership role, preferably within the golf industry or a similar leisure environment.
- Skills : Excellent communication, interpersonal, and organizational skills. Ability to handle multiple tasks and prioritize effectively.
- Knowledge : Strong understanding of golf and golf club operations is preferred. Knowledge of CRM software and membership management systems is a plus.
- Attitude : Positive, professional demeanor with a commitment to providing exceptional service. Ability to work well in a team-oriented environment.
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