Hickory Hill Golf Course are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods / tools
Meet personal / customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt / respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
In addition to our truly #Ridiculous culture, you’ll enjoy benefits like :
- Outstanding Medical, Dental, Vision and Prescription plans
- 401k Match
- Pet Insurance
- In-house Wellness Coaches
- Tuition and Professional Development Reimbursement Plans
- Hundreds of Discounts with the Brands you Love and Use
Customer Service Representative
As we continue to grow, we are looking for a dynamic and enthusiastic Retail Customer Service and Sales Representative to join our team. CSG is a leading sales and marketing agency dedicated to providing exceptional products and services to our valued customers. Understand and promote our products a...
Customer Services Representative (Benefits) **entry level**
At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. ...
Remote Customer Representative (Insurance) - Massachusetts
At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. ...
Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Customer Services Representative (Benefits) - no experience required
At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. ...
Customer Service Representative- Bilingual Spanish Preferred
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred. As such, they are accountable for delivering superior customer service...
Customer Services Representative (Benefits) **entry level**
At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. ...
Customer Service Representative (SUMMER HELP)
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Remote Work From Home Data-entry Clerk / Customer Service - Entry Level
Are you searching for remote work that fits seamlessly into your current schedule? One Good Gig is a job aid dedicated to discovering and testing various gig work, side hustles, and remote work from home job opportunities. REMOTE ADMINISTRATIVE ASSISTANT DATA ENTRY / CUSTOMER SERVICE PART TIME / ENT...
Lead Customer Service Representative
This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards. Trouble...