Poker Host (Bell Gardens, CA.)

Overview

We are seeking a Poker Host for our gaming section here at Parkwest Bicycle Casino! Who is ready to go the extra mile on every occasion to delight and astound our guests, and someone who will always look for opportunities to improve our service.

A Poker Host plays a crucial role in enhancing the guest experience at the casino by providing exceptional customer service and personalized attention to high-value players.

This position involves building and maintaining relationships with guests and acts as a liaison between casino and patrons.

Responsibilities

• Liaison between players and Management and any independent promoters.
• Assists and makes recommendations to Management in all aspects of public relations services provided by the casino for the enjoyment of the players.
• Maintains a list of section players and contacts them regularly to start / maintain a game(s). Fosters good relations with all players and encourages play in the hosted games.
• Coordinates services between players and the casino and facilities and assists in implementation of promotions and special events with prior approvals from the Casino Manager.
• Represents the casino in answering all customer inquiries.
• Assists in starting new games and may play games in an ethical, professional and effective manner.
• Regardless of knowledge, this position does not have the authority to make decisions and may not make decisions on a gaming dispute while at a game at Parkwest Bicycle Casino.
• Must have full knowledge of all games the individual has been assigned to host.
• Maintain positive customer relations at all times. Anticipate customers’ needs, respond promptly, and acknowledge all customers at all times.
• Monitor and maintain cleanliness in casino floor and follows up with assigned personnel for service.
• Must be available to work all shifts and including weekends, holidays, overtime when needed.
• Other job-related duties as assigned.

Qualifications

• Must be able to pass mandatory screening including a background check, and drug test.
• Must be at least 21 years of age.
• Able to deal effectively and interact well with customers and co-workers.
• Able to resolve problems / conflicts in a diplomatic and tactful manner.
• Available for work which may include weekends and evening scheduling and ready for all programs and activities. Able to work varied shifts and flexible schedules.
• Able to communicate clearly with team members and Management.
• Able to work independently.
• Able to work within a team environment.

Education : High school diploma or equivalent, college degree desired.

Experience : 3-5 years of gaming experience required. Strong background in customer service and card games.

Physical and Mental Requirements : Must be able to perform all essential duties with or without accommodation.

EEO Statement

Parkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race (including hair texture and protective hair styles), color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding Team Member wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.

USD $28.00 / Hr.

USD $36.00 / Hr.