Job Title : Pharmacy Tech I - Clinical Care Services
Job Location- 7034 Alamo Downs Parkway, San Antonio, TX - 78238
Duration : 6+ Months Contract (Potential for extension)
Shift Hours : Training M-F 8-430 pm CT, then M-F 10-630 pm CT, Rotating Saturday Schedule
This is a hybrid role, training will be conducted onsite and if performance is solid, will be allowed to work from home.
Description
This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process.
Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
At least 1-year experience as a pharmacy technician coordinating activities in an administrative support function.
National pharmacy technician certification. Eligible for state registration, certification or licensure per state regulations.
Advanced computer skills including word processing and spreadsheet utilization.
Excellent customer service skills (written and verbal) a must.
Experience
Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.
Education
High school Diploma or GED Required
TX Technician License Required
CPhT preferred
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